A responsible serving of alcohol course is a course meant for people in the hospitality industry who handle alcohol. The course can be done by waiters, managers and any person who serves alcohol to the customers. An RSA course is done to enhance the skills of people serving and selling alcohol. Before you decide to take this course, you need to make sure that you get the right one for your area. RSA Shepparton offers training for Shepparton residents for certification. Every state has its training certification, and it might not be applicable or valid in other states.
Why take an RSA course?
Learn about laws regarding alcohol
Alcohol is not like any other drinks, and a lot of laws controls it. Ignorance of the law is no defense, and you need to be well informed. During the course, you will learn about laws concerning alcohols to make sure that you do it in the right way. For instance, you will learn about age limit of selling alcohol and other factors that surround the sale of alcohol. Learning about the law is important to avoid being caught on the wrong side.
Learn about alcohol
You cannot serve alcohol to your customers without taking the time to understand the alcohol itself. It is important to be informed on what you are selling so that you can know how to handle issues that come up. In the course, you will be taught important facts about alcohol. You will learn alcohol percentages in drinks and even the different brands of alcohol that you serve. It is always good to have enough knowledge your business.
Taking care of your premises
If you sell alcohol, you probably have a bar, restaurant, club or any other premises. It is important to learn how to take care of your premises. Taking care of your premises means making sure that the place is safe and comfortable for your clients. All these are things that you will learn from your alcohol course training.
Learn about customer service
Serving customers are not just about pouring their favorite drink in their glass. There is a lot that is involved in customer service. You need to know how to talk to your customers and make the feel appreciated. Since you are serving alcohol, you need to know how to deal with difficult customers in the process of serving them. All these are skills that will be covered in the RSA course.